DELIVERY ZONES

Byredo.com ships to the following EU countries (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland,  Italy, Luxembourg,  Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK) and to the US.

Please note we are currently unable to ship to Cyprus, Malta and Norway.

Please select your country in the footer to ensure you shop on the right site.   

DELIVERY TIMES

Orders are shipped 1-2 working days following the day the order was placed. 

Next Day delivery: order by 11am CET for delivery the following working day.

Standard delivery : 

COUNTRY

SHIPPING DAYS

Czech Republic 3 working days
Faroe Islands 5 working days
Finland 4-6 working days
Gibraltar 4 working days
Great Britain 2-4 working days
Greece 4 working days
Hungary 4 working days
Iceland 4 working days
Ireland 3-5 working days
Italy 2-3 working days
Liechtenstein 3 working days
Luxembourg 2 working days
Netherlands 2 working days
Poland 3 working days
Portugal 2-3 working days
San Marino 4 working days
Serbia 6 working days
Slovakia 4 working days
Slovenia 4 working days
Sweden 3-5 working days
Turkey 4 working days
Vatican 3 working days
 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you have any question about your order, contact our customer care [email protected]

Delivery fee

Standard shipping is free for all orders over 75€ / 75£ / 750SEK.

Next Day shipping costs will be automatically calculated depending on your delivery country


ORDER TRACKING

If you have any question about tracking your order, contact our customer care [email protected].

Returns

Byredo.com Purchases

During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to [email protected]. For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.

Byredo.com Return Procedure and delays

If you were to be unsatisfied with your purchase, Byredo.com offers free returns with FedEx. Please follow the procedure below:

1. Simply email [email protected] and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
2. You will then receive a prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.
3. Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.
4. You will receive an email confirmation once return is processed.

It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Care.

Returns can be mailed to:
BYREDO – E-commerce returns
5 avenue de l'Opéra
75001 Paris
FRANCE